based on ticket #4162, please rivise the text below and make it into a proper article.
At this point, you have some issues with the CAP100 showing very low image quality in your video conferencing setup.
There's a few things to look at:
- What resolutions are the cameras set to on their HDMI output?
- What are the cameras connected to? When using multiple cameras at the same time, I'm assuming you have some sort of video mixer in between? If so, what output resolution is it set to?
- If all of the above check's out, please open another program to check the video quality, for example, the default windows Camera app would be a good place to start. If the image looks normal there, it might be an indication that there's something strange going on specifically with Teams or Zoom. Both programs are used daily here at our offices in combination with our cameras, we're not aware of any issues at the moment though.
- Is the PC the CAP100 is connected to, actuallyt capable enough to handle the video delivered over USB, one way to check is to have Zoom or Teams open with the camera and checking the system resources (press, CTRL+SHIFT+ESC at the same time) Navigate to the Performance Tab (shown below) and check the percentages of the CPU, GPU (if available) and the memory (don't be too alarmed if this is close to 80%, that's normal), If any one of these is nearing the 100%, it might be an indication that the PC is not powerfull enough, which could lead to problems in the video quality.